How billing works

Everything is paid for before it runs. You choose a term, pay the invoice, and the service is created.

Terms and renewals

Services are bought for one, three, six or twelve months. Longer terms cost less per month, and the discount is shown before you order.

Before a term ends we issue a renewal invoice and email you. Paying it extends the service by another term at the price you originally agreed — a later price change does not reach a service you already have.

Invoices

Every invoice is in Billing in the panel, along with what it covers and its status. Paid invoices stay there, so you can go back for records at any time.

An invoice is issued when you order, and again before each renewal.

If a payment is late

Nothing is deleted the moment an invoice is overdue.

1. You get a reminder that the invoice is unpaid.
2. If it stays unpaid, the service is suspended — it stops running, but nothing is deleted and paying restores it.
3. Only after a further period is a suspended service terminated and its data deleted.

You are emailed at each step, and paying at any point before the last one puts everything back. If money is the problem, open a ticket before it gets that far — we would rather sort something out than delete your data.

Account credit

Credit on your account is used automatically against the next invoice. You can add credit at any time from Billing.

Changing plans

You can resize a subscription from the panel. Your apps keep running and the new capacity becomes available to all of them.

Plan changes are not prorated: a change takes effect on the current term. If you are unsure whether to resize now or at renewal, ask.

Cancelling

You can cancel at the end of your term or immediately, both from the panel and without approval. Cancelling immediately does not refund the remaining time. See the Cloud Apps article on cancelling for exactly what is deleted.