Terms of Service

We may amend, alter, modify, replace or suspend any part of these Terms, the Service Level Agreement, the acceptable use provisions below, or the Privacy Policy at our discretion. Material changes will be announced in the customer portal or by email to the address on your account. Continuing to use the service after a change takes effect means you accept the revised terms.

• You must provide a valid email address you control. Registering with a false or disposable address may result in termination.
• You are responsible for everything done under your account, including by anyone you grant access to. Keep your credentials secure, and enable two-factor authentication.
• You must be at least 18 years old, or the age of majority where you live, to hold an account.
• Ordering a service rents it. Hardware, addresses and infrastructure remain the property of Caliber Node, LLC. Your data remains yours.
• We may terminate an account that violates these terms, with or without notice.

• Services are billed in advance for the term you select. We activate a service once payment is received and verified. Verification is usually automatic and occasionally manual.
• The price shown at checkout is fixed to your service. A later change to published pricing does not change what you renew at.
• Services renew automatically at the end of each term unless you cancel first. Cancelling is a button in the customer portal — you do not need to contact us, and you should not rely on cancelling a payment at your bank instead.
• We send a renewal notice 7 days before a term ends.
• If a renewal invoice goes unpaid, the service is suspended 3 days after the due date and terminated 14 days after the due date. Both are re-checked at the moment they run, so a late payment cancels them.
• You remain responsible for cancelling any recurring payment authorisation at your payment provider after a service ends.
• A chargeback or reversed transaction may result in immediate suspension or termination and a refusal of future service. If you believe you have been billed in error, contact us first — we would rather fix it.

• If a service does not work as described, contact support within your first billing period and we will put it right — which may include a refund or account credit.
• Account credit is non-refundable and has no cash value.
• We do not refund partial terms on early cancellation. Cancelling stops the next renewal; the term you have already paid for runs to its end.
• Payments made in cryptocurrency, where accepted, cannot be returned to a payment method and may only be issued as account credit.
• Repeated refund requests across multiple orders may be declined.

You are responsible for maintaining your own backups of anything you cannot afford to lose. Snapshot and backup features we provide, whether included or paid, are a convenience offered without warranty or guarantee of recoverability. Test your restores.

• When a service is terminated for nonpayment, its data — including snapshots — is deleted and is not recoverable.
• When you cancel a service, it and its data are permanently deleted 7 days after the cancellation is processed. Retrieve anything you want to keep before then.
• We may retain transaction and account records after a service ends where we are required to, as described in the Privacy Policy.

Cloud Apps deploy third-party software, most of it open source, into a shared capacity subscription. The following applies in addition to the rest of these terms.

• Outbound TCP port 25 is closed by default. We will open it on request where the use is legitimate.
• Attempting to exceed the resources your subscription is provisioned with, or to reach another customer's data or traffic, will result in suspension without refund.
• A subscription is a pool of CPU, memory and disk. Any number of apps may run inside it, subject to that pool. The subscription is what is billed; deploying another app into it is not separately invoiced.
• The software itself is published by third parties under its own licence. You are responsible for complying with that licence and for how you configure and use the application. We package and run it; we did not write it and we do not warrant it.
• We check nightly for new upstream images and tell you when one exists. Applying an update is your decision unless you have enabled automatic updates for that app. An update is whatever the upstream project published — not a patch authored or vetted by us.
• Database containers are never updated automatically, because a major version change will refuse to start against an existing data directory.
• Only the application's public service is exposed to the internet. Databases and other supporting services are reachable only on a private network.
• Each app includes one snapshot at no charge. Retaining more than one is a paid add-on, because archives consume host capacity outside your subscription's disk allowance.
• Monthly data transfer is metered per subscription, not per app. Exceeding the allowance on a metered plan may result in suspension of the subscription until the meter resets at the start of the next month.
• You can export your data at any time — a database export, SFTP access to files, and downloadable snapshots. There is no export fee, and nothing is stored in a format only we can read.

You may use the service only for lawful purposes. Transmitting, storing or presenting material in violation of United States federal or state law is prohibited. The following are prohibited outright and may result in immediate suspension or termination:

• Any illegal activity, or material that infringes another party's rights.
• Denial-of-service attacks, port scanning, IP spoofing, and operating booter or stresser services.
• Botnet command-and-control, malware distribution, and phishing.
• Spam and bulk unsolicited email, whether sent from our network or advertising something hosted on it.
• Open proxies, open DNS resolvers, and Tor exit nodes.
• Cryptocurrency mining, coin-verification nodes, and distributed-computing workloads run for the value of the compute rather than for a workload of your own.
• Artificial traffic generation, click fraud, and fake or replica storefronts.
• Card-sharing software, HYIP sites, and public video-chat relays.
• Material sexualising minors, which we report rather than merely remove.
• Consuming resources in a way that materially degrades service for other customers on the same hardware.

We investigate abuse reports and act on them. Where we can, we contact you first; where conduct is causing active harm, we suspend first and explain afterwards.

Support is provided through tickets in the customer portal and by email. Response targets are set out in the Service Level Agreement. Support covers the platform, the control panel, the network and the hardware. It does not extend to configuring the application you deployed, debugging your application code, or configuring third-party software beyond the point at which we deployed it — though we will usually try to point you in the right direction.

To the fullest extent allowed by law, Caliber Node, LLCprovides all products and services “as is”, without warranty of any kind, whether express or implied, and disclaims all implied warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of or inability to use the service. Our total liability for any claim relating to the service is limited to the amount you paid us for the affected service in the three months preceding the claim.

You agree to indemnify and hold us harmless against claims arising from your use of the service, the content you host, or your violation of these terms.

We may suspend or terminate a service for nonpayment, for violation of these terms, or where required by law or by our upstream providers. Where a suspension is for a resolvable reason, we restore the service once it is resolved. Termination for cause does not entitle you to a refund of the remaining term.

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules.

Our infrastructure runs in datacenters operated by upstream providers, currently including GTHost. Your use of our service is therefore also subject to their terms and acceptable use policies, and conduct that breaches theirs breaches ours too — including where that means we must suspend a service to comply with a demand from them. You are responsible for reading and abiding by:

• GTHost Terms of Service
• GTHost Acceptable Use Policy

Where our terms and theirs conflict, the stricter applies to your use of our service. We do not control those documents and they may change without notice from us.