Contact support

For an existing account or service, open Support in the customer panel and create a ticket. Reply in the same ticket when you have more information so the history stays together.

Include:

• The app, server, license or invoice number.
• What you expected and what happened instead.
• The steps that reproduce the issue.
• When it happened, including timezone.
• Relevant error text, redacted logs and screenshots.

Do not send passwords, private keys, API tokens, session cookies or payment card details. If a screenshot contains credentials, redact them before attaching it.

Requests involving billing or cancellation

Name the exact service and explain the requested outcome. Stopping an app, deleting an app and cancelling a subscription are different actions. A cancellation request does not automatically mean a refund has been approved.

If you cannot sign in, use the website’s contact form and explain the access problem. Include the account email privately in that enquiry, not in a public forum.

For a new app suggestion, use Feedback & Ideas rather than opening several support tickets for the same request.